Patient Access Representative

True North Neurology is seeking a Customer Service / Patient Access Representative who is highly motivated and possesses excellent communication skills to join our team. This is a full time position and requires flexible hours, including Saturday availability.

This position assists with patient care including the following responsibilities:

Responsibilities

Schedule appointments and review the appointment date, time, location and provider name with each caller
Inform caller of items to bring to their appointment such as insurance card, medication, copay, etc.
Keep patient demographics updated
Direct calls to other departments as needed
Understand when to escalate calls to triage nurse or office manager as needed
Manage high volume phone calls
Use of electronic medical records
Ensuring the highest level of patient satisfaction

Qualifications

Must have excellent oral and written communication skills.
Must have excellent customer relations.
Ability to multi-task in a fast-paced work environment
Experience in the medical field preferred
Bilingual a plus

Job Type:

Full-time

Benefits:

We offer a competitive benefits package including medical, dental, and vision insurance, paid time off, paid holidays, 401K plan options, and more.

Work Location: